Privacy Policy

Last updated: May 15, 2026

Introduction

Pension Pathway Ireland is committed to protecting your privacy and handling your personal data in accordance with the Data Protection Acts 1988-2018 and the General Data Protection Regulation (GDPR).

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Data Controller

Pension Pathway Ireland
42 Fitzwilliam Square
Dublin 2, D02 R582
Ireland
Email: [email protected]

Information We Collect

When you engage our services, we collect:

  • Personal identification information (name, date of birth, PPS number)
  • Contact information (email address, postal address)
  • Employment history information
  • PRSI contribution records
  • Documentation related to your pension claim

How We Use Your Information

We use your personal data solely for the purpose of providing the services you've engaged us for:

  • Reviewing your PRSI contribution record
  • Communicating with the Department of Social Protection on your behalf
  • Preparing documentation for pension applications or appeals
  • Coordinating with foreign pension authorities when applicable
  • Providing you with updates on your case

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to fulfill our service agreement with you
  • Consent: where you have explicitly agreed to specific processing activities
  • Legitimate interests: to maintain records of our services and for business administration

Data Sharing

We do not sell, rent, or trade your personal information. We only share your data:

  • With the Department of Social Protection, as necessary to provide our services
  • With foreign pension authorities, when you've engaged our EU Contributions Consolidation service
  • With legal or regulatory authorities, when required by law

All data sharing requires your explicit written consent, except where legally mandated.

Data Retention

We retain your personal data for as long as necessary to provide our services and for seven years thereafter, in compliance with Irish tax and business record requirements.

You may request earlier deletion of your data, subject to our legal and regulatory obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted data storage
  • Secure communication channels
  • Access controls limiting who can view your information
  • Regular security audits

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies to improve your browsing experience. See our Cookies Policy for details.

Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page indicates when it was last revised. We encourage you to review this policy regularly.

Contact and Complaints

If you have questions or concerns about our privacy practices, contact us at [email protected].

You also have the right to lodge a complaint with the Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Email: [email protected]