Terms of Use

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

About Our Services

Pension Pathway Ireland provides consulting services related to pension record verification, work history documentation, and pension application assistance. We are not a legal firm, financial advisor, or official government agency.

What We Do

We assist clients by:

• Obtaining and analyzing PRSI contribution records
• Identifying gaps or errors in employment history documentation
• Guiding clients through documentation and verification processes
• Providing support with pension applications and appeals

What We Don't Do

We do not:

• Provide legal advice or representation
• Guarantee specific pension outcomes or amounts
• Make decisions on behalf of the Department of Social Protection
• Offer financial planning or investment advice

Service Engagement

Services are provided only after:

1. You submit a service request through our website or direct contact
2. We conduct an initial consultation to assess your needs
3. Both parties sign a written service agreement
4. You provide necessary authorization to act on your behalf

Browsing this website does not create a client relationship.

Fees and Payment

Service fees are as stated on our Services page and in your service agreement. Fees are due according to the payment terms specified in your agreement. We reserve the right to update our fees at any time, but changes will not affect services already under contract.

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for documentation or clarification
• Notify us of any changes to your contact information
• Review all documents before we submit them on your behalf
• Inform us if you engage other professionals for similar services

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for decisions made by the Department of Social Protection
• We are not responsible for delays or issues caused by third parties, including government agencies
• Our liability is limited to the fees paid for the specific service in question
• We are not liable for indirect, consequential, or punitive damages

We maintain professional indemnity insurance appropriate to our services.

No Guarantees

While we apply our expertise and best efforts to every case, we cannot guarantee:

• That missing employment records can be recovered or verified
• Specific pension amounts or approval of applications
• Success in appeals or correction requests
• Specific timeframes for government processing

Pension determinations are made solely by the Department of Social Protection based on applicable laws and regulations.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Pension Pathway Ireland and is protected by Irish and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit viruses or malicious code
• Collect information about other users
• Interfere with the website's operation

External Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites. Links are provided for convenience only and do not constitute endorsement.

Information Accuracy

We strive to ensure all information on this website is accurate and current. However, pension regulations and procedures can change. The information provided is general in nature and should not be relied upon as specific advice for your situation. Always verify current requirements with the Department of Social Protection or through our professional services.

Privacy

Your use of this website is also governed by our Privacy Policy and GDPR Compliance Statement.

Termination of Services

Either party may terminate a service engagement in accordance with the terms specified in the service agreement. We reserve the right to terminate services if:

• Fees remain unpaid after reasonable notice
• You provide false or misleading information
• You fail to cooperate with reasonable requests
• Continuing would require us to violate professional or legal obligations

Dispute Resolution

We are committed to resolving any disputes amicably. If you have a complaint about our services:

1. Contact us in writing at [email protected]
2. We will investigate and respond within 14 days
3. If unsatisfied with our response, you may escalate to mediation

Governing Law

These Terms of Use are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Use:

Pension Pathway Ireland
42 Fitzwilliam Square
Dublin 2, D02 R582
Ireland
Email: [email protected]